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02-24-2024 11:54 AM in
Galaxy S24Solved! Go to Solution.
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05-23-2024 07:28 AM in
Galaxy S24Hello, Welcome and thank you for being part of the Community. We understand the concern with the USB-C port not functioning as expected.
Here is a link with some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01212959/
If these steps are unsuccessful, it is recommended to have the phone evaluated by an authorized service center.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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02-24-2024 12:13 PM in
Galaxy S24Also, on the support page, there is error reporting, open that, type in the problem, and how frequently it happens. Follow the prompts, and do not close the members app until you get the notification that logs were captured. It might take a couple of days for the developers to get back to you.
I find that performing a wipe cache partition fixes a lot of things.
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02-24-2024 02:13 PM in
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02-24-2024 02:18 PM in
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02-24-2024 02:18 PM in
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02-24-2024 02:10 PM in
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02-24-2024 02:29 PM (Last edited 02-24-2024 02:33 PM ) in
Galaxy S24What are your USB connection settings set to on the phone when connected to Android Auto? It should be "File Transfer/Android Auto".
Also, have you tried to enable USB Debugging in Developer Options, especially when making the initial connection to the car(s)?
Try a different USB cable. I never had luck with Anker cables in my car. I found some Google branded USB cables that worked flawlessly. This is the cable I've been using for nearly 5 years with no issues: https://store.google.com/us/product/usb_c_usb_a_2?pli=1&hl=en-US. There's also a USB-C to USB-C version if that's what your car uses.
I would delete everything - the bluetooth connection to the car, the car's bluetooth connection to the phone, and the Android Auto connection to the car on the phone. Re-boot, then start over. First, setup the bluetooth pairing with the car, then do the Android Auto connection. Try it with and without USB debugging enabled.
I was expecting some Android Auto issues with my S24U, but it connected flawlessly the first time and has been stable in the two weeks I've been using the phone.
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03-07-2024 04:06 PM in
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03-07-2024 05:00 PM (Last edited 03-07-2024 05:02 PM ) in
Galaxy S24What happens when you plug the USB cable in and connect it to a laptop or computer? At the very least it should start charging? Try that, then there should be a system notification when you swipe down from the top of the phone screen for the USB connection. You can tap that for more options and change the connection setting to "File Transfer/Android Auto". You can also try to set that as the default USB connection in developer options.
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03-07-2024 06:26 PM in
Galaxy S24