The official warranty service lost my Galaxy S24+

[Indesitt]

Hello, I would like to know which Samsung department could handle this case...

While I was in Spain, I decided to use the official warranty service provided by Samsung Iberia España for my Galaxy S24+.

I sent my phone at the 22 of November, and they lost it! Since then they have neither provided me with a replacement phone nor issued a refund. They are simply ignoring all my requests or keep answering like doing the best.

I would like to escalate my issue to Samsung Global Support or someone who is a head of this guys.

[SamsungModerator1]

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link: https://www.samsung.com/es/support/ 

Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://eu.community.samsung.com/?category.id=es&page=1&tab=setting:samsung.featured_topics