Solution for locked network

[Woodyyy]

I got a phone(Galaxy s24), apparently it's locked to tmobile. I was wondering since I'm already a tmobile customer with a phone that's unlocked (Galaxy s10e) if tmobile would unlock so I can put my sim in the new phone. 

[Woodyyy]

When I check the lock status of the device, this is what I get

[GaryB82]

I'm not sure you would need to contact T-Mobile since that says it was unlocked from 9-8 to 10-8-24 and can't be perm unlocked so I'm not sure 

[meself]

Have you checked the imei

[Woodyyy]

This

[Boosy]

I think you will still need to call and activate this device with T-mobile. Only then can you use it use it on their network. To permanently unlock it, you must have it as an active line on T-mobile for at least 40 days.
I know this because I am waiting for T-mobile to unlock my device (tab s10+) and was told it dad to be activated on their network for 40 days. Also, they may require proof of purchase of the device. I hope this helps.

[Woodyyy]

I've been a tmobile customer for almost 10 years now with several paid off devices.