Software Updates Unavailable

[Matthew_07]

Hi, I recently got Samsung s24 ultra, but my phone is stuck on March update with oneui 6.1, Android version 14 and when I check, there is no updates. How can I get updates or force update. Resetting device also didn't work.

Even smartswitch app on windows didn't show updates. 

Model name is SM-S928U. Please help

[LongHiker]

@Matthew_07 Where did you purchase your phone?

Your model is a carrier device. It may be carrier unlocked but not factory unlocked. It probably has carrier firmware on it. If you are using a different carrier, that could explain why it isn't finding any updates. The phone will look for updates for the carrier based on the last inserted SIM card. If you are using a different carrier's SIM then the installed firmware, the phone will never find an update. 

[Matthew_07]

Yeah my phone was Verizon locked initially, then unlocked and I am using Tmobile now. Is there any solution to remove the uninstall the previous carrier firmware?

[agon004]

I have the same model, and have the same problem. I tried putting in an active at&t sim card in the phone to look for the update and still didn't get anything. Not sure what's happening.

[Matthew_07]

Would carrier providers or Samsung technical support be able to assist in this matter?

[agon004]

I've tried getting help from both. At&t didn't help, while samsung it varies. I've had some really good help, but most just say to be patient. They also say that you don't need an active at&t sim card to receive updates.

[Members_9HFD28f]

I have the same problem !!! with the same model phone too !!! Will an OS wipe work ?

[Matthew_07]

Not sure. But this should be fixed by Samsung side

[agon004]

Any luck on getting the update?

[Matthew_07]

Not yet.