Original topic:

Samsung DEX not working since One UI 7 update

(Topic created: 04-13-2025 02:46 PM)
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Galaxy S24
I use DEX on my samsung TV's all the time but ever since the One UI 7 update, I can't access DEX. 
Anyone have any suggestions?
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10 Replies
Hammasheh
Asteroid
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Galaxy S24
So it wasn't a good update after all ๐Ÿ˜ฎ
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Galaxy S24
Actually I'm loving the update but I just noticed DEX won't connect nor will Google home
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@CaryS21UltraS24Ultra I just tried Dex on my S25 Ultra and Fold 6, both running UI 7, and successfully connected wirelessly to my Samsung TV. 

As a troubleshooting step, you could boot into safe mode. If it works while booted in safe mode, the issue is caused by some 3rd party software conflict. 

To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/ 

If you still have the issue, you can submit a bug report using the Samsung Members app -> Support. 

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Galaxy S24
Can someone help me please
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@CaryS21UltraS24Ultra See my reply.

Are you trying it with a monitor or TV?

Are you trying it with a Windows PC? Samsung dropped Dex support on Windows. 

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Members_TOiiL9J
Constellation
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Galaxy S24

trying to connect to windows pc

 

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userYnCCX1tpw7
Constellation
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Galaxy S24

I got this update as well and DEX with PC stopped working. I get a message to use link to phone app from Windows. Link to phone app is a trash app. Try loading photos, keeps loading but never works. Try loading phone screen, never works. Try loading apps, never works. Nothing works with this app. Just allow the wired connection and it will be so much better. Samsung DEX was so much better. Or bring back Samsung SideSync which was even better than DEX. Microsoft is useless!! It keeps connecting on wireless which is extremely slow. Why not support the USB connection? Why login to a Microsoft account is necessary? Who told you that I want to connect my phone to Microsoft Account? Samsung is becoming trash day by day. Looks like Samsung has been bought by Microsoft.

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Galaxy S24
Try loading it thru smart things
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Eb1881
Asteroid
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Galaxy S24
I will like to remove the updated. I need my dex to work on my pc. The upgrade kills phone productivity. To be honest, this upgrade looks like a retrogression. Dex on pc was the most innovative app samsung had. In a competitive market with the rise of Chinese phones, I don't know whether this was a smart move.