I was sleeping with my phone, and the alarm went off. It is really hard for me to wake up, and I need many alarms. My phone overheated so badly that it reached 93°C. Why didn't it just turn off? It simply wouldn't turn off. I have an S24U, and I could not hold it, it was so hot it almost burned my hands. Why didn't it turn off by itself for protection? How can I check the state of my processor, and if it is damaged, without disassembling my phone? What should I do? It is obvious to "not sleep with your phone" but I have concers about that bad overheating, is there are "logs" of the phone to look what happened? And should I use smth like tasker to shutdown my phone if its above normal temperatures?
Hello, welcome to the Community, and thanks for reaching out.
We understand how frustrating it is when the phone is overheating.
Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/
For the phone running slow, try clearing the cache partition of the device: - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. Using the volume buttons to navigate and the power button to select: - Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
Next, check to see if a third-party application may be responsible for this behavior. You can check with Safe mode: https://www.samsung.com/us/support/answer/ANS00062983/ If the device does not overheat or run slowly in Safe mode, uninstall third-party applications until normal device operation is restored.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
