S24 ultra keeps turning off

[Racheljackson69]

Is it normal for a Samsung S24 Ultra to turn off all the time after the One UI 7 update? Can someone please tell me? Mine does it

[GaryB82 · Accepted solution]

I would suggest wiping the cache partition first since this isn't normal and if its continues to power off you would need to contact a service center to have it checked out 

Power Off the Device: Turn off your Samsung Galaxy S24. 

Enter Recovery Mode: Press and hold the Volume Up and Side buttons simultaneously. Continue holding them until the Android Recovery screen appears. 

Navigate to "Wipe cache partition": Use the Volume Down button to scroll down through the menu options and highlight "Wipe cache partition". 

Select "Wipe cache partition": Press the Side button to select the option. 

Confirm the Action: If prompted, use the Volume Down button to select "Yes" and then press the Side button to confirm. 

Reboot the System: Once the cache partition is wiped, select "Reboot system now" using the Side button to restart your device.

https://www.samsung.com/us/support/service/locations/

[Racheljackson69]

Thats doesn't erase al my content picture vid contact and other things.

[GaryB82]

No wiping the cache partition doesn't erase pictures or anything the only way that would happen is if you click on the reset option  

[Racheljackson69]

Thanx

[GaryB82]

No problem! Just use the volume up and down buttons to select the wipe cache partition, and you should be all set. I wipe mine regularly and never lose anything. 

[Racheljackson69]

Ok i did it let see if it works thank

[GaryB82]

I hope that helped! If not, you can reach out to a service center. I’ve included a link to their website above for your reference. 

[Racheljackson69]

Thanks

[GaryB82]

Your welcome