S24 ultra 5g stand-alone setting

[stephiijt]

I'm so tired of trying to figure out how to fix this stinking phone. Can someone please help me. At&t store was completely useless. My 5g standalone setting is grayed out. Can anyone help me troubleshoot and possibly go over settings and security certificates should look like on this thing. Should of stayed with my s23 ultra. 

[LongHiker]

@stephiijt Can you provide more information? I am not familiar with this setting. Where is it found? 

[stephiijt]

Connections

[realaud]

It appears you have an AT&T locked phone and, for some reason, they turned that off.  They should have been able to help you at the store, but they are not technicians there, they are salespeople.  You would be better off dialing 611 on your phone and asking for tech support.  With a company locked phone, only they can change or enable settings they have disabled for the user.  Does AT&T still charge extra for 5G and they turned it off because you are not paying for a 5G plan?

[LongHiker]

@stephiijt As @realaud mentions, access to many things in the Mobile network menus is controlled by the carrier. It looks like your carrier makes the option not selectable. 

@realaud  That setting forces your phone to only use 5G. With that disabled, the phone will select the best available network whether that be 4G, 5G, etc.

[stephiijt]

I pay every month. Supposed to have elite unlimited with 5g. Never been late paying.

[stephiijt]

I will call 611 and ask for tech support. Ty