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Original topic:

Pre-order, Trade-in, promotions, discounts - Need help!

(Topic created: 01-18-2024 01:00 AM)
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TalhaAyaz1
Asteroid
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Galaxy S24

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

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554 Replies
MaxJenkins
Asteroid
Options
Galaxy S24
Yes also having the same issue. Making me want to change my mind!
DR1VN
Constellation
Options
Galaxy S24
I'm having the same problem
Members_FoapfG4
Constellation
Options
Galaxy S24

Same issue

useriFBL9MB1gQ
Constellation
Options
Galaxy S24

Same issue here

userT5mEDl2EuY
Constellation
Options
Galaxy S24
Same issue. Cramping my impulse buying.
MissAmazing
Galaxy
Options
Galaxy S24
Anyone seeing this when they get to the payment screen? It's so frustrating

image


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Galaxy S24
No but having trouble completing my order because the app sucks, and my screen is stuck
MissAmazing
Galaxy
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Galaxy S24
This seems to happen every year with the pre-orders šŸ¤¦šŸ½ā€:female_sign:
Options
Galaxy S24
Yeah honestly at some point they need to work on just the launch part every year and I kid you not I could have checked out earlier in a day but I was at work so I said let me take my time let me look at everything and make sure everything goes right I already had a problem with $150 credit that it was overcharging me so I ended up losing out I think on 20 something dollars I do the payment through a firm I get that part settled I put all my information and I get approved and then when it goes back to the Samsung screen to put my debit in for the Samsung cares Plus The screen won't pop up so I can't even hit next
cspcball
Constellation
Options
Galaxy S24

Same here