Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Summest]

Aren't we lucky to have such "First world problems" that we can easily buy another phone? 😀

[PAHelper]

I traded in my s23u for the s24u. Hoping improvements are worth it but price was good. I just traded my s21u for the s23u on black friday. With trade the s24 was only 449 for me as I had a 100 promo code to get extra off.

[JusYan]

Keeping my S22+ for another year. Maybe the next non ultra models will be titanium. If not, I'll try the ultra for the camera and not the pen.

[userNmszrWlvfS]

Samsung introduced multiple device trade in a few years ago when S21 ? aumched and has not repeated it. DoeDoes anyone know why it was discontinued?

[Iriemango]

Most probably profit. Was hoping they would revert to ot again as well. Unfortunately, since the pandemic, most companies have toghten their belts & increased their prices.

[Dvdvija]

I don't trust Samsung trade in program. I tried trading in my perfect condition phone before and the company said there was a defect so I didn't get my discount. I thought the offer was a bait for consumer to buy new phone.

[ChaosSaber]

Always document everything, pictures/videos of everything working and video resetting it to default

[Deputy1]

I've traded in at least a half dozen phones and watches. Zero issues with the Samsung trade in program.

[XoNyshaoX]

Same

[Summest]

Likewise.  I am hoping that trend continues.