Phone replaced by insurance due to continued freezing

[tuned]

I had to call Samsung because my S24ULTRA had problems with the UI7 update and they changed my mobile thanks Samsung for helping me. 

[Oxford]

Glad they helped you! Would you be so kind to share more of your story? What do you mean "they changed my mobile"?

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I bought a Samsung s24 ultra about six months ago. I had recently done a ui7 update. After the update my phone started freezing and I had to be reseting it. I called Samsung and they told me that my phone had a one year manufacture warranty. So they replaced my phone for a new Samsung s24 ultra. It only took three days to get here. Once I got the new Samsung I had to send the old one back. And the new one is perfect. I haven't had any issues.

[Robin621k]

Is this in the US?

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Yea bro usa 🇺🇸

[tuned · Accepted solution]

Yes. I'm in Florida. By the way your phone provider is the one that does the warranty claim with Samsung to replace your phone if you need it.

[Robin621k]

Gotcha, thought you went through Samsung.
You did it though your carrier .
Explains everything!

[tuned]

Sorry if I confused you. You should do it with who you got your phone with. I spoke to Samsung but my career did the Samsung warranty exchange.