Hello. Everyone that has Pre Ordered a Galaxy S24, S24+ or S24 Ultra, you can post any order or tracking updates here.
This thread is for Galaxy S24, S24+ and S24 Ultra pre-orders!
Usually, we try to include the following information:
- Date ordered:
- Where did you order from (samsung.com, carrier, retailer, etc.):
- Unlocked or Carrier variant:
- Model, storage capacity, Color:
- Did you trade-In:
- Estimated delivery date:
Then, once it ships, please come back and post an update with the same information above, but the actual stated shipping and delivery dates, and maybe even let us know once it's received.
Here is my stuff:
- Date ordered: Jan 17th
- Where did you order from (samsung.com, carrier, retailer, etc.): Samsung.com
- Unlocked or Carrier variant: Unlocked
- Model, storage capacity:512GB Titanium Black
- You can share your trade-in info, if you want: Trading Galaxy S23 ultra
- Estimated delivery date: Jan 31
The link to pre order: Pre Order Galaxy S24 Series
Woot, took allday and started getting nervous that mine wouldn't ship today like other folks orders was...
I tried to buy two Samsung Ultra's two years ago, but ended up cancelling both in disgust after continued unexplained delays, and now I am about to cancel two my S24 Ultra orders for the exact same thing (I failed the fool me once ā¦. Test!).. One date is provided when you begin your order & then, over time, the date extends out into the future.
The below is my experience in purchasing two Ultras over the last 5 days:
Phone 1:
- Date ordered: January 17
- Where did you order from (samsung.com, carrier, retailer, etc.): samsung.com
- Unlocked or Carrier variant: Unlocked
- Model, storage capacity, Color: S24 Ultra 1TB, T green
- Did you trade-In: Verizon S23 Ultra 512GB
- Estimated delivery date: Delivery initially promised for 1/31; was changed to Feb 14 on my account (no notice of delay was emailed/texted to me). I noticed the change while trying to buy a second S24 Ultra
Phone 2:
- Date ordered: January 21 (this is when I noticed Phone 1's estimated delivery was pushed back)
- Where did you order from (samsung.com, carrier, retailer, etc.): samsung.com
- Unlocked or Carrier variant: Unlocked
- Model, storage capacity, Color: S24 Ultra 1TB, black because the Green was to a delivery date of Feb 21 -see screenshot on entry order page - still listed as of a few minutes ago):
- Did you trade-In: S22 Ultra 512GB
- Estimated delivery date: Delivery initially promised for 1/31 (see screenshot above) when I began the purchase, BUT the delivery date estimate AFTER they charged my Credit Card became March 14!
I called Samsung and asked for a refund of the first order but Samsung refused to refund - because the purchase was listed as "in process" in their internal system DESPITE the delivery dates being extended into the future. The policy is that they will keep the payment until I receive this phone and then return it to Samsung (they said I should just refuse delivery and leave a message on my door!!!). I said that is an unacceptable policy as I will be traveling during the current estimated window and the delivery companies in NYC would never take a written note on any front door & furthermore why should I be at risk for the phone be lost and hostage to more such delays (DĆ©jĆ vu 2022 for me).. I told the rep I had no alternative but to call my bank and have them reverse the CC charge. And, I would call Verizon and see if I could get a similar device earlier and have my bank reverse the second phone charge (Verizon has been reliable in living up to and/or shipping before promised delivery dates but they have not offered the 1TB Ultras).
The rep was nice and understanding but said his hands were tied by Samsung policies.
The bait & switch in terms of delivery dates couple with a refusal to refund is beyond outrageous. Though, my fault, I fell for Samsung's discounts a second time & forgot about my first totally disastrous attempt to pay for their most expensive phone.
Am I just unlucky and is Samsung better than this?
