I got a Samsung Galaxy S24FE 5G earlier this year but I had so much trouble with it that I had to do a factory reset and send it back and now I have had a refurbished phone for over a month and I am having the exact same problem with messages not going into the app! It will even show a number that the message is there but when I click to read the message it will say "Something went wrong. We ran into a problem. Try again later. If there's still a problem, contact Customer Service." Or I will go into voicemail because I see a number that there is a voicemail but there's still no voicemail there. Sometimes a message will be in *86 even though it's not in the app, but not always. And to tell you the truth I got nowhere with calling Samsung. They claim the problem is with Verizon so they are no help at all and I'm getting nowhere with Verizon. So, I am in a stupid circle going nowhere.
Does anyone know why I am having a problem with voicemail not going into the app when it clearly shows that I have space for 19 more voicemails? On the earlier phone I had to turn in, it would show it was full and didn't have space left for any more calls even though it was empty!
And on the other phone, I even had problems with not even hearing the phone ring when calls came in even though the phone was in my hand and the volume was all the way up. And it wouldn't even show who was calling. And I would go to the Verizon store and they would call me with me sitting next to him and he couldn't hear my phone ring and then he would call somebody at Verizon customer service and they would call my phone with both of us sitting there and he couldn't hear it ring then either. So I have no way to tell if I'm really missing calls still even on this phone.
At the moment, I'm not sure if I will ever buy another Samsung phone again.
But I sure would love to hear if somebody can tell me why voicemails aren't coming into the Samsung app? And it's more confusing because sometimes voicemail does come in if it's from an individual! Something is surely amiss.
As I said, the fact that you had this problem on a previous phone would be more likely to indicate it as a Verizon problem rather than a phone problem. Because there is no way you would have two completely different model phones, purchased at different times, have the same exact issue. Also, since it does not seem to be a widespread problem among Verizon or Samsung users, it would point to *your* voicemailbox's configuration. It could go either way if you never had a problem on the other phone. You should insist that they reset your mailbox and re-provision your phone. In many cases resetting (deleting and re-adding) the mailbox would solve the issue.
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The refurbished phone that I got had to be the exact same model that I had just purchased about 4 months before. I will go to Verizon one more time and have them call customer service so they can also hear what is said and get help. Thanks.
By the way, to everyone who commented, I did try to uninstall the Verizon voicemail app but it cannot be uninstalled so I took time to turn off every one of the Permissions and I cleared the cache. Then I cleared data and then I did a force stop. I got the message to Please wait while we check your account information. Then I got the same error message I keep getting that said Something went wrong. But after that, I opened it from Samsung Members instead of opening it from the app. And two more times I got the Something went wrong message but the 3rd one that followed those 2didn't do it the third time so I guess I'm going to have to wait until the next time I get a voicemail and see what happens. I'm going to quit messing with it for now. Thank everyone for their comments. I will let you know what happens.
