No audio from other person during video call

[userDJWpY74bnP]

When I'm on a live video with my drs, they can see and hear me but I can only see them. No audio. This just started

[LongHiker]

@userDJWpY74bnP What app are you using for this live video? 

You may need to enable Microphone access to that app. 

[userDJWpY74bnP]

We have used Doxy and psychology today has their own. This was working fine but not since recent upgrade