Netflix freezing on video playback while audio plays S24 Ultra

[userqdGE7919xz]

Is there a reason why peaky blinders keeps freezing with the audio still playing in the background for s24 ultra? It works for my Note 20 ultra and also works for my s22 Plus, but for some reason does not work for my s24 ultra. Is there a fix?

[SamsungModerator1 · Accepted solution]

Hello, welcome to the Community, and thanks for reaching out about this. I can understand the inconvenience of Netflix not loading on your S24 Ultra. First, what troubleshooting have you tried with the app? Try clearing the cache on the Netflix app itself, using this guide's steps: https://www.samsung.com/us/support/answer/ANS10001372/

If Netflix is still freezing on video playback, you can also check for app updates from the Google Play Store. Simply open Google Play, search for "Netflix", and if there's an update available, tap "Update". 

If the application is up to date, and clearing the app cache and data did not help, it may be time to try a factory reset. Make sure to back up everything prior (https://www.samsung.com/us/support/answer/ANS10002780/), then perform the factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

I would also check to see if this affects any other video streaming playback, to isolate whether it is just the Netflix app or a general video playback behavior. If it is just Netflix, contact the Netflix developers, and submit an error report: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692 

If the troubleshooting is ineffective, and it isn't just isolated to Netflix, it would be recommended to get your phone evaluated by a certified technician. 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
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