My S Pen air command menu does not look like this

[KristieC]

It looks like this

Anybody please, how can I fix this?

[KristieC]

Support they Smart Tutor can't figure it out and I have spent 4 hours its them already. This is Ridiculous

[LongHiker]

That is correct. Smart select has replaced many of the separate screen capture tools.

[KristieC]

I am still having problems with this menu. It does not have a white background and does not have the battery % for the pen showing. I contacted support last night for HOURS and they could not fix it. I use pentastic and it is set on default with a default pointer. I have reset the pen, I have cleared its cache and I even changed my wallpapers several times. I NEED HELP HERE please 🙏. Here is what my menu looks like now and then how it should look like below. Oh, I also have it on Standard layout and not Compact. 

 Thanks

..How it should look like...

[KristieC]

Anyone out there that can help me fix this issue? I can't believe the only one having this issue here or am I?