After the most recent update I lost voicemails I saved. You know, the last voicemail from a loved one. It is gone.
Visual voicemail has no trash folder. I have no idea what happened
I have called Samsung and my carrier. They say there is nothing to be done. I don't agree. Of course I don't have a degree in computer engineering. It just seems with my phine backing up and all I could just take the phine back to the date before the update occurred and it woukd be there.
I admit, I have a hard time accepting defeat especially when it is this close to my heart. Anyone had this happen and found a solution?
I'm sorry you lost an important voicemail. Voicemail messages do not get backed up - either in Samsung's auto backup or a Smart Switch backup. Text messages do, however. Voicemail is a carrier function and the mailbox belongs to the carrier. If I recall correctly, there is a limit on how long a voicemail can be saved in a voice mailbox. This is a carrier limit. If your carrier says there is nothing to be done, then there is nothing to be done. If you want to save a voicemail permanently, you would be better off downloading it. I don't know about yours, but my vvm app has a download feature and it will download a voicemail to my download/voicemail folder. Then you should copy that file to a flash drive or other safe storage area. I doubt that the update erased your recordings, as there would be no way for the update to access your voicemailbox. It may have just been coincident to the expiration date of the saved voicemails. I mean even if you uninstalled your VVM app and reinstalled it, it still would not delete voicemails. When you reinstall the app, as long as the voicemails were in your mailbox, they would still appear in the vvm app.
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I am so sorry this has happened to. As @realaud has said Voicemail is a carrier product. Voicemails aren't on your phone they are on a carriers server, your app is a portal to their servers. Every carrier has different rules pertaining to retention of voicemail, Verizon for instance let's you keep a voicemail indefinitely as long there is room in your inbox.
