Original topic:

Forgot my lock screen code

(Topic created: 07-12-2025 06:50 PM)
902 Views
Natess24
Constellation
Options
Galaxy S24

I purchased my s24 last April and used it 45 days then forgot my lock screen passcode and can't remember the Google account either when I finally decided to factory reset. I was told to go to find my device to unlockit but my phone doesn't show up registered on there ?? Heeeelllllp please!!! I'm in possession of an $800 paper weight. 

5 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S24

I’m sorry, but factory resetting your phone is the only way to remove the forgotten pin. However, since you mentioned that you don’t remember your Google account information, you can’t reset the device. At this point, there’s nothing you can do until you remember the Google account details.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Natess24
Constellation
Options
Galaxy S24

If I use find my device and unlock it there will that work? Can I reset my account info / lock code on my account where the device is registered. Or use the email and password info for my current Samsung account where the device Is registered?

GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S24

You mentioned that your device isn’t showing up in Find My. Therefore, the only option is to perform a reset to remove the PIN. However, if you proceed with a factory reset, you’ll need to have the same Google account and Samsung accounts that were previously signed into the device. At this point, you’ll need to try and remember the information related to the Google account.  If you can’t remember the google account login information you will be locked out of the device 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Oxford
Honored Contributor
Options
Galaxy S24
Just asking, is it really your phone? I find it unfathomable that you used the phone for 45 days and then you "forgot" the pin and, oh, also you conveniently "forgot" the Google AND the Samsung account on the phone too. Sorry, walks like a duck, quacks like a duck, must be a duck! If I'm wrong I apologize and I hope you either remember your pin, remember the Google account, or remember the Samsung account. Because that's the only way you're getting into reset the phone.
realaud
Honored Contributor
Options
Galaxy S24
Yeah, no one forgets all their account passwords.

-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------
0 Likes