Original topic:

Software update not available

(Topic created: 09-09-2025 09:54 AM)
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Jophesgo
Asteroid
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Galaxy S23
I have a Galaxy S23 that I purchased as a refurb on ebay. It is running android fourteen using the one ui six interface. I search for the one u I seven upgrade, and it does not appear. I have tried to download it using Smart Switch on my p. C, but because I do not have the original USB cable. I still cannot find the one I u seven upgrade link. What can I do to get the upgrade??

9 Replies
Mujibar
Honored Contributor
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Galaxy S23
What is the model name of your phone (settings > about phone)? If it ends in U, it's probably locked to a different carrier than the SIM you currently have. If Smart Switch isn't working, you'll need to get unlocked firmware flashed at a service center. Check here for a location near you:

https://www.ubreakifix.com/store-locator
Jophesgo
Asteroid
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Galaxy S23
Thank you I will look!
Jophesgo
Asteroid
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Galaxy S23
Do you know what the cost of that flash will be? The closest center is about fifty five miles away.
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Mujibar
Honored Contributor
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Galaxy S23
I don't. You'll have to check with the service center.
Jophesgo
Asteroid
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Galaxy S23
And thanks again.
Mujibar
Honored Contributor
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Galaxy S23
You're welcome. Good luck!
meself
Honored Contributor
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Galaxy S23
The smartswitch should show any updates missing but its possible to need to get checked
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Jophesgo
Asteroid
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Galaxy S23
As Mujibar indicated, my model number ends in U, so without the original charging chord Smart Switch isn't even picking up on the fact that the update is missing.
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MarkChang
Galaxy
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Galaxy S23
You don't need the original USB cable. Just a quality USB data cable. None of that Anker or similar trash. If your device is an AT&T U, that is why you are probably not getting updates. AT&T devices can only get updates when on the AT&T network.