Original topic:

Samsung S23+, error comes up saying "samsung account keeps stopping"

(Topic created: 3 weeks ago)
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Lenfinkel
Asteroid
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Galaxy S23

On my Samsung S23+ phone, a pop comes up saying "samsung account keeps stopping". Most frequently this error comes up when I click on the OneDrive app. Why is this happening? I cleared cache for both, Samsung Account and Onedrive apps, and check for software updates. It still is happening. Why is it happening and what is the solution?

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10 Replies
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S23

This has been reported so many times within the last week and hopefully a fix for this bug is pushed out soon.



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Lenfinkel
Asteroid
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Galaxy S23

Let's hope so. When did this bug start happening?

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S23

I think I've seen it posted here maybe 3-4 times a day for the past week 



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Lenfinkel
Asteroid
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Galaxy S23

Thank you. I will check it out.

Lenfinkel
Asteroid
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Galaxy S23

I am not able to launch/access my personal OneDrive because of this issue. 

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Lenfinkel
Asteroid
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Galaxy S23

Was the issue reported to Samsung? Did they offer a solution? If yes, what is the optimum solution to fix this issue?

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userGLv6LgpqUw
Constellation
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Galaxy S23
update the Samsung Account app in the Galaxy Store. did that yesterday and haven't gotten the error since
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userGLv6LgpqUw
Constellation
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Galaxy S23
yeah so I guess you didn't go into the Galaxy Store. there is a update for the app
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