S23 Ultra... 365Copilot, Word, Excel, PPT no longer work since the UI 7 update.

[Shim613]

This is very frustrating. I've tried everything. Is this the way it will be? Will I need to go to Google Workspace? 

[LongHiker]

@Shim613 Word, Excel, and PPT are all working for me after the update. 

Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

[Shim613]

Thank you. I'll try it and report back

[Shim613]

It didn't work. I did as you suggested. I also uninstalled the apps and reinstalled them. Still does't work.

[Shim613]

Frankly, I'm tempted to completely switch to Google Workspace. I write for a living. As such, access and familiarity to a writing program is essential. I know Word, and use it on my PC. However, for DeX and my phone, I'm forced to find an alternative program.

[LongHiker]

@Shim613 Try going to phone settings -> About phone -> Software information. Click on Google Play system update to see if there is an update available. 

[Shim613]

Although I've used Samsung for many many years, unless I can find a way to fix it, my next phone may not be Samsung.

[Shim613]

Just checked. The latest version is already installed.

[Shim613]

Any more suggestions? I thought it might be the authenticator through my university. However, our computer help desk could not help.