JUMP TO SOLUTION Solved

Original topic:

Nothings wrong with my device right?

(Topic created: Monday)
270 Views

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello AltN8, Welcome to the Community. We understand how upsetting it is when you are experiencing concerns with your phone. 

Recommended troubleshooting for app concerns such as the ones you have posted include:

1. Clear the cache partition

- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

2. Test the phone in Safe Mode https://www.samsung.com/us/support/answer/ANS10003495/

3. Factory reset https://www.samsung.com/us/support/answer/ANS00062029/

If these steps do not help, service is recommended. 

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or you can set up a ship-in service ticket here: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

View solution in context

0 Likes
Reply
17 Replies
meself
Honored Contributor
Options
Galaxy S23
Having looked in store last updated Oct 2024 think 15th anyway I saw nothing about requirements i.e android version etc you see in other apps
AltN8
Cosmic Ray
Options
Galaxy S23
I added the description page.
(Also, this isn't the only app that says this) smh.
0 Likes
Reply
meself
Honored Contributor
Options
Galaxy S23
Seems your getting issues on many apps try clearing cache in galactic store and do a soft reset
0 Likes
Reply
Options
Galaxy S23
Been going through this for a year multiple Samsung's and Motorola's and even one iPhone
AltN8
Cosmic Ray
Options
Galaxy S23
Members Diagnosis says

image


 my Wi-Fi doesn't work, while I'm on Wi-Fi? 
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S23
If restarting doesn't resolve this issue I would suggest contacting a service center to have it checked
https://www.samsung.com/us/support/service/locations/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


AltN8
Cosmic Ray
Options
Galaxy S23
They never respond, or they say they can't see anything wrong. It's a joke. The way Samsung Support has handled these S23 problems tells me they know exactly what's going on and their avoiding it.
0 Likes
Reply
Dan2023
Honored Contributor
Options
Galaxy S23
I would think that your wifi security might be blocking the test application from running.
0 Likes
Reply
AltN8
Cosmic Ray
Options
Galaxy S23

image