Original topic:

Connection issues since update

(Topic created: 05-03-2025 12:40 AM)
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RevJim69
Asteroid
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Galaxy S23
My phone constantly drops network connection since the update. I'll have a normal connection for 2-3 minutes, then the signal strength goes to 1 bar, then I see an Emergency Calls Only or Network Unavailable or No SIM present message. I'm only able to use the phone connected to WiFi at home.
 I thought it was a carrier issue, so I changed providers from Cricket to Mint Mobile, but the problem persisted. I took the phone to a repair facility to see if there was any hardware issue causing my problem, but there wasn't one found. The only other potential culprit is the new software. I've seen quite a few others with the same issue using different carriers. I spent over $1,000 on what is essentially a landline now. I'm not happy one bit.
27 Replies
tlh119
Asteroid
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Galaxy S23
Similar issue. Since the One UI 7 "update" my unlocked S24 fe randomly loses network connection for about 20 minutes. Then it just starts working again. My wife has an S23 fe (also updated) and does not lose connection when mine is not connecting. Very frustrating.
Members_BAvlULP
Asteroid
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Galaxy S23

Same here, except that after d carrier told me to go buy another  phone I said heck no! Samsung is to fault

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BugReporter
Constellation
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Galaxy S23
Ever since the update. There have been drop connections on both wifi and 5g. This is terrible and needs to be fixed. Tried to clear system cache but it didn't help.
ohammonds
Cosmic Ray
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Galaxy S23
I've encountered the same issues, specifically with Android Auto.
insanetofu
Constellation
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Galaxy S23
I have been having issues as well with my data service since the update. It only ever works properly on wi-fi now. The phone was good before that. Considering getting a different phone. I have an S24 FE.
Members_BAvlULP
Asteroid
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Galaxy S23

If I have to get a new phone it'll be anything but a Samsung 

tlh119
Asteroid
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Galaxy S23
Same here. I think it is just when my S24 fe is connected to 5G but I don't know for sure because the setting to choose is gone.

I sent a support request to Samsung and they told me that my issue will be forwarded to the developers.
Members_BAvlULP
Asteroid
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Galaxy S23

Apps don't connect unless I'm in Wifi mode

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damionb
Constellation
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Galaxy S23

Yup, Same story here. S24 was working perfectly without any connectivity issues - then the UI7 update came and now it disconnects from Wifi. My music stops, I have to unlock the phone and reconnect every time. If this continues I will need to buy a dedicated MP3 player without internet connectivity and cancel my streaming subscription service.