JUMP TO SOLUTION Solved

Original topic:

Cannot use phone with finger after update

(Topic created: 05-28-2025 05:51 PM)
1260 Views
BUBBAzv
Constellation
Options
Galaxy S23
After updating to the UI 7 or whatever the update is called, I can only use my phone with the S pen. It does not recognize touch from a finger. Last June I broke my screen and had it replaced. I'm not sure what type of screen the company replaced it with. I wonder if the update has something to do with a cheap screen? Had anyone else had this issue? I'm going on 3 weeks with using my phone only with a S pen. I've been on multiple chats with Samsung and they sent me here..... 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Robin621k
Honored Contributor
Options
Galaxy S23
If you didn't go to an authorized Samsung service center you didn't get an OEM screen.

This is your problem, you will now have to go get it replaced at an authorized Samsung service center.

View solution in context

3 Replies
meself
Honored Contributor
Options
Galaxy S23
My guess is the screen
Robin621k
Honored Contributor
Options
Galaxy S23
Yep
Solution
Robin621k
Honored Contributor
Options
Galaxy S23
If you didn't go to an authorized Samsung service center you didn't get an OEM screen.

This is your problem, you will now have to go get it replaced at an authorized Samsung service center.