Can't create a secure folder because it says unauthorized software is installed

[SpikesGalaxy74]

Ive had this phone for awhile now, all my apps come from Google play and the galaxy store, I have not installed apk files or side loaded apps. How can I check the status of my phones software? How can i get rid of this message?

[Oxford]

Where did you get the phone from?

[SamsungModerator1 · Accepted solution]

Hello SpikesGalaxy74, I understand your concerns with your device not allowing you to set a secure folder due to an error code of unauthorized software being installed. I know that you stated that all your apps on your device are from either the Galaxy or Google Play Store, are you able to access the secure folder in safe mode? To access safe mode:

Power off your device

Turn on the device when the Samsung logo appears, press and hold the Volume Down button

If done correctly, Safe Mode will display in the bottom left corner of your screen

Once you're in Safe Mode try to access the Secure Folder. If you can access it in Safe Mode then you would need to remove any third party app that is causing the issue (Start by removing apps that were updated or installed when the problem started

To exit Safe Mode, simply restart your device and it will reboot normally 

Clear the Cache Partition on your device:

Power off your device 

Hold the power and Volume Up button together until the Samsung logo appears and release the power button until the menu appears

Select Wipe Cache Partition and reboot your device normally 

Try uninstalling and reinstalling the Secure Folder app

If you are still experiencing issues with accessing the Secure Folder app please submit an error report: How to: Send Feedback - Samsung Community - 3001692