I am suddenly having scrolling problems and typing problems in the Samsung Email app and some websites.
When I am composing an email it doesn't let me scroll up to review what I've written. And spaces or random letters sometimes get inserted into my text.
I have absolutely no wish to do a factory reset or lose any passwords or settings. Will an update be forthcoming to fix these bugs?
Hello Dukeofk, welcome to the Samsung Community! I understand your concerns with your Samsung Email app not working properly on your device. There are a few troubleshooting steps that we can try to get your email app back up running smoothly.
Remove and readd your email account: Settings, Accounts and back up, Manage Accounts, tap your Samsung email account, tap remove account. Now navigate back to manage accounts, tap add account and select the Samsung account and follow the instructions.
By force stopping and clearing the cache and data for the email app, you can troubleshoot any persistent issues and potentially resolve them. Make sure to backup any important data before proceeding. To force stop and clear the cache and data for the email app, follow these steps: Settings, apps, select your email app, force stop, tap storage, clear cache. This will completely wipe the app and reset it to the original settings.
If you are still having issues after performing the above troubleshooting steps, please submit an error report: Samsung Members App, Get Help, Send Feedback, Error Reports.
Frankly, I don't care to do all those steps. I have simply chosen to use Fairmail which does not have that problem. Too bad - I liked the Samsung app but am not inclined to do numerous tasks to correct a problem that should not have occurred and should be corrected by an update. Thanks anyway
