Original topic:

Screenshot freezes entire screen

(Topic created: 08-11-2025 06:49 AM)
4319 Views
NonyaGG
Asteroid
Options
Galaxy S22
As said, when I screenshot, my entire screen freezes for some reason. Only a small part of the bottom and top work, as in scrolling down quick options and only pressing back button(lock screen only?). This started happening once I updated to one ui7 by the way. Any way to fix it, maybe? Thank you!
10 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S22

You can try wiping the cache partition to see if that resolves the issue

 

Power off the device: Ensure your S22 is completely turned off. 

 

Enter Recovery Mode: Press and hold the Volume Up key and the Side (Power) key simultaneously. 

 

Release the buttons: When the Android logo appears, release both keys. 

 

Navigate to "Wipe cache partition": Use the Volume Down key to navigate through the recovery menu options until "Wipe cache partition" is highlighted. 

 

Select "Wipe cache partition": Press the Side (Power) key to select the highlighted option. 

 

Confirm the action: Use the Volume Down key to highlight "Yes" and then press the Side (Power) key to confirm. 

 

Reboot the system: Once the cache partition is wiped, "Reboot system now" will be highlighted. Press the Side (Power) key to restart your device. 

 
 


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Pocket_Bacon
Asteroid
Options
Galaxy S22
Doesn't resolve the issue
0 Likes
dekov
Constellation
Options
Galaxy S22

Hi I have same problem on s22 ultra, it seems like it is happening after uppdating to  one ui 7

tea0
Constellation
Options
Galaxy S22

the same thing keeps happening to me, wiping cache partition didn't help (s23)

umb3
Constellation
Options
Galaxy S22

Same thing happening to me too after updating to one ui 7. It looks like there's something that either crashes or freezes the screenshot function, leaving you unable to touch anywhere but the very bottom and top of the screen. I've found that once it freezes, taking more screenshots afterwards will allow a screenshot to complete sooner or later, resolving the freeze and allowing you to use your phone without having to restart it each time

Zhair
Constellation
Options
Galaxy S22
this has also been happening to me too (s22+) the only fix is just to keep screenshoting and eventually your phone will just unfreeze
user7gOxsW2zTl
Constellation
Options
Galaxy S22
I think the phones aren't fully processing the screenshots. I took another one and once the ss editor popped up the bottom the screen started working again like normal.
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Jimmyjones1256
Constellation
Options
Galaxy S22

I also have the issue on the A53. Everything works fine after I do the hard reboot for a while. But then sometime later it will just completely lock up apart from home and notification slide down. 

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tea0
Constellation
Options
Galaxy S22

disabling the screenshot popup helped ("show toolbar after capturing") 

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