Night owl cameras can't be viewed correctly after update

[butterflie67]

Hello all ever since the system update my night owl cameras can't be viewed correctly it's like is splitting the screen and you can't pull recording to view them. Anyone else having this issue

[cbama]

Haven't yet

[Oxford]

Are you talking about the Night Owl security camera?

[usermzeJaY3BsM]

It is possible that the app that you are using has not been updated to support Android 13, and that is what is causing your issue.

[Misshoneydear]

Yes! I have uninstalled and re-installed several times now and the split screen will not fix itself.  And when you click to view a recording, it just shows a frozen zoomed in view. Which is basically pointless in having these cameras with these issues. 

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Dragon3162001]

I am having the same issue

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I understand your concern with not being able to view your Night Owl security camera correctly after the update. I recommend reaching out to the Night Owl app developers for further assistance regarding your concerns.