Hello. We can definitely see how this would be concerning and hope you are okay. We do have a specialized team that would be happy to help you with this situation, and encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or X Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team
