I am writing this out of deep frustration and disappointment as a loyal Samsung customer.
I own a Samsung Galaxy S22 5G (256GB), which had been working flawlessly until Friday night, June 13th — the day that turned into a nightmare for me.
That evening, I updated my phone to One UI 7.0, and ever since, my device has been nearly unusable. It now restarts every 20–30 minutes, sometimes 3–4 times back-to-back. Apps crash or fail to open entirely. On the rare occasion something does load, the phone freezes after a few seconds and enters another loop of restarts.
I took it to the Samsung service center, hoping for a quick resolution. Instead, I was told the motherboard was fried and must be replaced. When I asked how a software update can fry a motherboard, I was given a highly questionable explanation: "If the internet was unstable during the update, it could corrupt the software and cause this damage."
That’s an unacceptable and frankly irresponsible justification. No warnings were provided by Samsung about such risks, nor has there been any official acknowledgment of issues caused by the One UI 7.0 update. The service center also refused to support my claim, saying they hadn't "heard" of any such problems.
Let me be clear: 🔹 My phone was working perfectly before the update. 🔹 The issue started immediately after installing One UI 7.0. 🔹 I followed the standard update process, using Samsung’s own software.
This is not a hardware failure caused by mishandling — this is a direct consequence of your software update, and as a customer, I demand accountability and a resolution.
Samsung must own this issue. I request either: ✅ A free motherboard replacement under goodwill, or ✅ A software rollback/fix if this is in fact a corrupted firmware issue.
It is unacceptable for customers to suffer device failure due to an official system update and then be left to pay for expensive repairs out of pocket.
Please escalate this case to the appropriate team and respond with a viable solution urgently.
In the meantime, I highly doubt that the update destroyed your hardware. There is nothing in it that would do so. It may have brought out flaws that have been brewing for a while, but it did not break your phone. I think the repair center just wanted your money - they saw you coming. You have an S22, which is long out of warranty, so you are not going to get a replacement or a "goodwill" repair. More power to you if you do after reporting to the proper entities (not here).
Try doing a factory reset and see if that clears up your issues.
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As for the ui7 update causing motherboard issues i dint see that mentioned anywhere as for it to be the reason second you would have to get the motherboard replaced on your own its past warranty so be on you
There is always a risk when updating FW on any device including phone. If downloaded file is corrupted due to bad connection it can damage phone RAM, or CPU.
I had similar issues. What I did is , as soon as I restarted the phone, I put the phone in power saving option. That way, I have very limited number of apps running. Then, I uninstalled many (about 90%) of the third-party apps keeping Samsung, google apps and my carrier apps. and then restarted the phone. The problem of phone freezing has solved. I am now planning to install the third party apps one-by-one and see how the phone behaves.
