Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

[Knersoe]

The Bluetooth connection when streaming to my hearing aids works fine, but when making phone calls, the Bluetooth connection is disconnected after 1-3 seconds. If I try to establish the connection during the call, the message appears: connection cannot be established. The error occurred 14 days ago, and I have not installed any new apps. After resetting to factory settings, the connection works correctly, but when I download my saved apps from the cloud, the error is back. Please, help!

[usergCWqg9MLie]

Como puedo conectar el bluetooth

[Knersoe]

I don't understand your question. The connection is made by pairing and I get the message "Connected for calls and audio". Despite that, the connection is interrupted as mentioned during phone calls.

[requa]

What hearing aids do you use? My Oticon Intent hearing aids only work by connecting them through the Oticon Connect app and keeping that app running in the background. Do you also have Hearing Aid Support enabled in Accessibility settings?

[Knersoe]

I have Phonak hearing aids.
No, I don't have Hearing Aid Support enabled in Accessibility settings and never have – and it worked fine until a few days ago.

[phonefix56]

I have the same problem i changed a couple items in settings and later hearing aids stopped working again. Check to see if advanced settings set found adjustment i did earlier made them work. I was broadcasting with password and all

[requa · Accepted solution]

It sounds like one of your apps is incompatible with the updated phone OS. You may be able to test this by launching in safe mode to disabled third-party apps temporarily. The cleanest solution from there would be another factory reset followed by reinstalling your apps one at a time and testing after each to identify the incompatible one. Hopefully it will get updated soon, and the developer could benefit from your feedback on it. Modern companies in general are eager to ensure their software does not create accessibility issues. Please post back if you're able to identify the offending app.

[Knersoe]

Thanks for the advice. I'll try that.

[requa]

Another suggestion from my favorite audiologist. Unpair the hearing aids in Bluetooth (there should be three connections so unpair all) and uninstall the My Phonak app, restart the phone, turn BT off and on and the hearing aids off and on, then pair R-Phonak to pair just the right aid, then install the My Phonak app again.  Change the option for connection to Always instead of just while using the app.

[Knersoe]

I have already tried the ones described here - without success.