Original topic:

NO OPTION TO REPORT SCAM CALLS and Google Alarms and Apps missing on S21

(Topic created: 09-28-2025 08:04 AM)
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usergxg1gJYpVU
Asteroid
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Galaxy S21
I noticed that my Samsung Galaxy S21 replacement (T-Mobile Network) REPORT FRAUDULENT CALLS feature no longer shows up on Samsung Phone App when I switched from S10 which didn't get updates as Samsung doesn't support phones after just a few years it seems.
Does anyone know HOW TO REPORT SPAM CALLS VIA Phone App?

Also my Google Clock important Alarms are all missing after the switch and impossible to retrieve as old device doesn't power on. 

Lastly, after the switch I noticed that so many Apps which used to be on my Samsung Galaxy S10 are not restored on S21 via Google Play Store, but instead my LG G4 device Apps are (and I used it for 50 days it took T-Mobile to issue a replacement Phone under their extremely expensive and useless Protection 360 Program (since device was not lost or stolen and it just was BRICKED by Samsung Smart Things App Update Pushed to my Samsung S10 in August which resulted in Boot looping and restarting my phone for 2 days and starting in Safe mode and Clearing Cache Partition Samsung recommended to try didn't work, so essentially they said they can repair but wouldn't give a price quote which is really annoying and terrible for their Extremely Expensive Flagship Device in mint condition which I believe should be supported with Software Updates for at least 10-15 years as Windows PCs or Laptops get being in the same price range. 
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4 Replies
meself
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Galaxy S21
You who need to use the scam shield app to report calls
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realaud
Honored Contributor
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Galaxy S21

It's there, the report button was moved.  When you receive a call that should be reported as a spam call, tap the listing in the call log and when the call info comes up tap the circle to the far right.  At the bottom of the screen you will then see a menu.  Tap the dot menu on the far right where it says "more" and you have the option to report the number.  I do not know why they went and made it so difficult and non-intuitive to do that, but that's the way it is now. When you report, if you don't have the option to then block, you can just block it from that menu.

Screenshot_20250928_123754_Phone.jpgScreenshot_20250928_123806_Phone.jpg

 


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Robin621k
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Galaxy S21
When you buy your device, you do so knowing the end of life date of that device.

Expecting 10-15 years of support is a ridiculous ask.
realaud
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Galaxy S21

You are expecting 10-15 years of support for a phone?  Even if they were to give you that, it would only be software, not hardware.  Warranties are not forever.  Even windows support, while it may last a long time, it's for a single operating system.  If Windows comes out with a new version, you have to purchase the new version.  You only get security updates and vital improvements over those 10 years.  Price has nothing to do with any of it, as everyone has a choice as to whether to pay the price if they want a thing.  The S10 you bought came, at that time, with only 2 Android updates.  That was the standard for the entire cell phone industry at the time.  Samsung went on to give first 5, then 7 years of updates, leading the industry.  They were not about to give retroactive time to the older phones because of improvements in hardware that the newer operating systems can handle, but the older ones can't.

 

Your main complaint here seems to be with T-Mobile, not Samsung.  In any case I gave instructions on how to report spam calls in my earlier comment. 

 

You are actually all  over the place with your complaint.  Is it the inability to report spam calls?  The fact that your alarms didn't transfer over? The fact that you had to upgrade your phone at some point because your old device won't turn on?  Did you know that even though your old device no longer turns on, you should still have a backup in the cloud that you can restore to your current phone?  if the backup is still there (it would get deleted after a year of inactivity), you should be able to recover your alarms - or, you can just reconfigure them.  Not all software is able to be transferred from one phone to another due to DRM restrictions, and/or incompatibility with the new device.  You would have to download those apps again.


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