Seeking help with this issue - my 21Ultra is having issues connecting to Wi-Fi and Bluetooth. And by that, I mean it doesn't even turn on anymore, it was turning off randomly, but now it's just not working at all.
I've tried resetting the wifi/bluetooth, wiping cache partition, etc. I would prefer to not do a factory reset at this point in time, I'm wondering if anyone has any idea what's going on. I was thinking of trading in this phone anyway, but would really prefer to just fix the issue instead. Feels really bad just be forced to a new phone because mine just straight up stops working.
Hello Gavocado, welcome to the Samsung Community! I understand your frustrations with your Wi-Fi and Bluetooth not working correctly on your device. I see where you stated that you have already tried a few troubleshooting steps, here is a list of steps you can try to resolve the issue:
Clear cache partition: with your phone powered off hold down the power and volume up buttons together at the same time until the Samsung logo appears and then release the power button, select clear cache partition and reboot your device normally
If you are still experiencing issues after performing all the troubleshooting steps provided, then I recommend that you have your device checked out by a certified service center. The following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Thanks for the advice! I've done a few of these - cache partition and the general troubleshooting.
It's seeming to work now, for whatever reason, so I'm probably just going to hold onto it and see if there's any good trade-in deals, I'm tired of dealing with the camera focus issues anyway.
I have had the same issue since June/July. My data use has been on the rise since my wifi and bluetooth drop randomly.
The wifi on/off history doesn't list the cause.
I've cleared the cache, ran the Samsung diagnostics, and have taken it to a service center for diagnostics, and they couldn't determine the cause. Only suggesting to replace the cable to the motherboard, which they didn't believe would fix my issue.
The only time I could get it to work is when I turn off the phone and turn it back on.
I've seen this post and posts on Reddit with the same issues I have, but no root cause, and they have had no luck with a factory reset either.
