Original topic:

Screen turns off

(Topic created: yesterday)
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userBlopMAKFDI
Asteroid
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Galaxy S Phones
Is someone else experience an issue with the "Turn Off Screen"? After I keep pressed the lock button + volume down in my galaxy S25 Ultra, it shows the screen with Turn Off, Restart, SOS call and medical info just for 1 seconds and then the screen turns off. It does the same if I do from the notifications panel, Turn off button, and the process happens again. I tried this with my S21 and also has the same problem, is this something related to the software? Will this be fixed on futures updates?

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userBlopMAKFDI
Asteroid
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Galaxy S Phones
Hello
I tried the safe mode, the device worked good, so yes, it is some 3rd party software causing some bug, I will try to uninstall some apps to find the problem, thanks!

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4 Replies
Tidbitty
Supernova
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Galaxy S Phones
I do not have that issue. It may be something you have installed or a bug you had with you s22 which your backup introduced it to the S25 1741163314366.jpg
userBlopMAKFDI
Asteroid
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Galaxy S Phones
Yes that make sense, I asked some friend and they don't have the issue. I'm sure it is an app from my S21 transfered to S25 Ultra. I will find the app causing the bug, thank you!
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S Phones

@userBlopMAKFDI I'm not seeing that issue. It may very well be some 3rd party software that you have installed.

For troubleshooting, try booting into safe mode. If the device works properly while booted in safe mode, you know that some 3rd party software is causing it. 

Solution
userBlopMAKFDI
Asteroid
Options
Galaxy S Phones
Hello
I tried the safe mode, the device worked good, so yes, it is some 3rd party software causing some bug, I will try to uninstall some apps to find the problem, thanks!