I received the update about a week ago for my phone and now my screen is flickering white and green. Please help. I have tried everything that I could.
Hello, welcome to the Community, and thank you for reaching out. I can certainly understand the concern of your screen flickering white and green, especially after an update. Before trying what @3Fees suggested (factory reset article here: https://www.samsung.com/us/support/answer/ANS00062029/), I would try a simple device cache clear: - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
Make sure to also inspect your screen for any damage to it, even from a recent drop or fall.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Hello, welcome to the Community, and thank you for reaching out. I can certainly understand the concern of your screen flickering white and green, especially after an update. Before trying what @3Fees suggested (factory reset article here: https://www.samsung.com/us/support/answer/ANS00062029/), I would try a simple device cache clear: - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
Make sure to also inspect your screen for any damage to it, even from a recent drop or fall.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
