@userT72q1CamGS Will you please send a private message with your full model code and IMEI number? I would like to look into this further for you. http://bit.ly/2Kq3B5F
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I am on my 2nd phone. Sprint replaced 2nd one on day 15. Both phones worked great for the 1st wk. Out of 45 days only had a phone w/no issues for 12 of those days. Just started having overheating issues a wk ago. I've spent countless hrs on the phone w/tech support & in sprint stores. Done all the trouble shooting u can do. I finally got that alleged software update yesterday. I thought it was doing better, but today went to 2 stores 5 min from my house & low behold no data. Had to use my sons phone to access my app for target. My husband has a blk S10+ & my daughter has a white S10. They're still on their 1st phone & have had no issues like this. Both my phones are the blue S10+ & I've been hit w/this nonsense on both of them. If I'm in a low valley or at a soccer field for my boys games I have to use their phone to be reachable cuz I will have no service...they both have S9 Note. Ive resorted to telling ppl if I can't reach me call my husband or my kids. My older son has downloaded a few of my store reward apps so I can earn my pts when I have no data. Anyone having these issues have the blk or white S10+ phones or could it be only the blue ones? I'm that desperate for an answer. I luv this phone when IT WORKS. Seriously thinking of activating my S8 again. Sprint also needs to give full service on all the lines having these data problems. Shouldn't have to pay for service/lease pmts when only able to use it at various times.
I'm currently on w/sprint they're replacing it w/a 3rd phone. Tech support is stating the 1st software update 3/28 didn't fix it. The 4/17 update wont work cuz phone was corrupted from 1st update. So cuz I have ins on the phone I'm getting a 3rd one free.
According to tech support you need a whole new phone. The software update from last nite won't work on phones having this issue. I said ok this will be phone #3 how do I know this won't occur again & he said all new phones activated after last nite software update will not have this issue occur. We shall see. I am going to a corporate store 45 min away tomorrow has the authority to replace these at no charge. I'm still working on trying to get my service for my line credited from last bill I got on 4/3.
Make sure Sprint sends you a new device and not a refurbished or slightly used device. They have been sending "slightly used" Phones that have experienced the issue in the past.
I have spoke to Sprints Executive Corporate Department and they have Notified me that they are replacing all phones with the issue remaining after the April update in store. Make sure you are speaking with Sprint employees and not asurion.
I am on w/sprint not the ins side. I had to go thru ins side for the 1st replacement. Thats why I am going into actual store to get the 3rd phone to make sure I'm not getting run around w/less than par phone by ins assurion. Now just working to get my last month bill credited.
Goodluck, if the store tries giving you the run around call customer support and let them know you will be filing a Better Business Bureau report an you will receive a call from the Executive Department within a few days and they will hook you up.
