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Original topic:

Fingerprint sensor responding slow

(Topic created: 11-27-2019 05:32 PM)
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1pri
Asteroid
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Galaxy S Phones

Is anyone else noticing a slow response from the ultrasonic fingerprint sensor on their Galaxy S10+. I haven't had any updates and it just started lagging.

3 Replies
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thanks for reaching out.

 

Have you tried wiping the cache partition on the device? Let's try that and see if that helps any.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ā€˜Installing system updateā€™ message will show for 30 ā€“ 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Donā€™t be alarmed if the phone gets stuck on the logo for a minute or two after this just donā€™t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Donā€™t worry, this procedure is very easy and safe to do. You wonā€™t damage your phone just by wiping the cache partition.
 

1pri
Asteroid
Options
Galaxy S Phones

Did as instructed and works fine now.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Awesome! I'm glad I was able to assist you with helping resolve your issue. Feel free to reach back out to us anytime if you need any further assistance. šŸ™‚

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