Original topic:

Fingerprint quit working

(Topic created: 3 weeks ago)
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oldepilot45
Constellation
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Galaxy S Phones

I was using my fingerprint to open my S 9+ until the last update. Now I can't reset any print past 47% !!

3 Replies
Mujibar
Honored Contributor
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Galaxy S Phones
Your S9+ tablet, I'm guessing? Hard to tell, since you didn't specify and posted in the S25 forum. I'm assuming that's your device.

If you haven't cleared device cache after the update, make sure to do that. If you're using a screen protector, try registering fingerprints without it. Run diagnostics under Device Care to rule out a hardware issue. There's a test for fingerprint recognition.
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ninoD1
Asteroid
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Galaxy S Phones
It helps if you clean the sensor button every now and then to help recognize your fingerprint
Rotondo
Halo
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Galaxy S Phones
For me using alot of hand lotion always work for the finger print issue 100%!!!
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