I have a galaxy s8 plus. When I receive incoming calls from a contact in my phone book only their number displays. But when I go in my recent calls both their name and number is there. Like most people I don't know everyone's phone number so when people are calling me, I don't know who they are until after I miss it. I've already tried restarting my phone. No luck And I checked for a software update. It's up to date.
Found it. But, I've never enabled it. Someone else to hold the button down. But, it does is take it to the enable screen. Grr
They better get this fixed soon.
That worked once only! There is one app that just says Call Protect - it does not say AT&T Call Protect although I do have AT&T service.
There is another app called AT&T protect Plus. It does not say Call Protect.
So not sure what to do now. This started last night.
I had also received a message about a new notification Samsung Experience which I did not open and it has since disappeared. I'm not sure if that is related to this problem and what it was about and how to find it again!
I had the same question, but after reading the replies, I did the following and it works.
There are two apps you need to disable - AT&T protect plus, and call protect (not AT&T, just call protect.) You can't do one or the other, it has to be both.
