Contact @Samsung_Moderator by searching it up on this app, click on their profile, and click Direct message. You can contact them via there. hope it works
The moderators can only help expedite complaints, but have no control over the customer service experience. Your best bet with mishandling of a customer service incident would be to email the CEO: https://www.samsung.com/us/support/contact/email-the-ceo/ with a complete description of your issue, ticket number if you have one.
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