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Original topic:

Sleep figures not appearing properly using Galaxy Ring

(Topic created: a week ago)
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LesleyC
Constellation
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Galaxy Ring

Hi. My ring records my sleep ok. But in the sleep score factors it states 0 minutes for all metrics regardless of whether elsewhere the summary has actual figures. It’s like the tag is not correct to pull through the correct figure.

Screen shots attached

Screenshot_20241202_191507_Samsung Health_Original.jpegScreenshot_20241202_193241_Samsung Health_Original.jpeg

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SamsungModerator1
Community Manager
Community Manager
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Galaxy Ring

Thank you for reaching out. I can certainly understand your concern with your sleep metrics not showing up properly. I would recommend reaching out to our Samsung Health team directly using the information in this link: https://us.community.samsung.com/t5/Tips-Tricks/Samsung-Support-Acknowledgement/ba-p/2300671

I would also recommend submitting an error report, so our team of engineers can get a hands-on look at the symptom you are experiencing: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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SamsungModerator1
Community Manager
Community Manager
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Galaxy Ring

Thank you for reaching out. I can certainly understand your concern with your sleep metrics not showing up properly. I would recommend reaching out to our Samsung Health team directly using the information in this link: https://us.community.samsung.com/t5/Tips-Tricks/Samsung-Support-Acknowledgement/ba-p/2300671

I would also recommend submitting an error report, so our team of engineers can get a hands-on look at the symptom you are experiencing: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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