Sleep figures not appearing properly using Galaxy Ring

[LesleyC]

Hi. My ring records my sleep ok. But in the sleep score factors it states 0 minutes for all metrics regardless of whether elsewhere the summary has actual figures. It’s like the tag is not correct to pull through the correct figure.

Screen shots attached

[SamsungModerator1 · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your sleep metrics not showing up properly. I would recommend reaching out to our Samsung Health team directly using the information in this link: https://us.community.samsung.com/t5/Tips-Tricks/Samsung-Support-Acknowledgement/ba-p/2300671

I would also recommend submitting an error report, so our team of engineers can get a hands-on look at the symptom you are experiencing: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692