Original topic:

Unknown error has occurred failed to play video

(Topic created: 2 weeks ago)
290 Views
Ghstrdr_22
Constellation
Options
Galaxy Note Phones
I have a 1TB MICRO SD CARD AND MY PHONE IS Nimage
OT SAVING PHOTOS AND VIDEOS, IS THERE A FIX FOR THIS CAN ANYONE HELP ME? 

image


 


0 Likes
3 Replies
patriciostarr
Red Giant
Options
Galaxy Note Phones
Make sure your videos were damaged. It looks like your videos were dammadge
0 Likes
0m3n
Cosmic Ray
Options
Galaxy Note Phones
what brand was the micro SD card? you can try to unmount/eject the SD card then plug it back in. you should never just pull it out. ALWAYS unmount.
settings/device care/storage/SD/ click unmount button
0 Likes
realaud
Honored Contributor
Options
Galaxy Note Phones
It is not unheard of for an SD card to be defective out of the packaging. The card could also be very slightly misaligned in the tray - not enough to get a "no SD card" error, but enough to corrupt photos/videos. Is this just happening with videos, or with photos as well? I would take the advice of unmounting the SD card, removing it, cleaning it (perhaps trying it in card reader on another device), remounting it and rebooting your device. You only have to use the unmount command if you are trying to do it while the phone is on. If you shut the phone down, you can just open the tray and reseat the card. It may not help with recovery of what is already on there. Also, check to see if your videos were backed up to Google photos - that setting is on by default unless you turned it off or ran out of space - if they are in Google, you wouldn't lose anything if the SD card proves to be defective.
0 Likes