[Note20] Show "No name available" when incoming calling

[fahprathanx]

When there is an incoming call, my phone does not show incoming number, but show "No name available".

What should I fix it?

[popfloorrin]

Same issue here ZFold 4. After latest update this morning I get this message. Anyone knows how to fix?

[fahprathanx]

Yes, it's just happened this morning.

[Pepe_2023]

A mi me esta pasando con un A21s

[hrambish]

Same issue in my Samsung A73 5G, how can we fix this?

[mantunes]

Galaxy S9+ too. It started yesterday.

Next to the number, SMART appears. Before, only in some cases did this appear.

[Sueli20fe]

Estou tendo problemas com o meu s21FE desde Última atualização,Sites que eu acessava normalmente não estou tendo acesso,a visualização é download de PDF com falhas,lista de chamada sem os nomes salvos que estavam posteriormente aparecem" no name avaliado",sem falar em diversos bugs que estão ocorrendo ao longo do tempo.Eu uso o smartphone como meio de trabalho preciso que isso seja corrigido imediatamente.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand the frustration of not being able to see who is calling. 

Do you have the Smart Call feature enabled? https://www.samsung.com/us/support/answer/ANS00088083/

You can try toggling the feature off and on.

Another recommended step is to clear the cache of the phone app. https://www.samsung.com/us/support/answer/ANS00077611/ We recommend restarting the phone after this step.

If you continue to receive the "No name available" when receiving a call, we recommend reaching out to your service provider, as they are responsible for this service.