Original topic:

Device care protection McAfee

(Topic created: Monday)
108 Views
ndygwet
Constellation
Options
Galaxy Note Phones
So I purchased my Note9 back in 2018 and I've had this Note9 for almost 6 years now I like the feature device protection with the McAfee feature Built-in  But now it does not work it doesn't even show up anymore device protection is there any way there is a cure for this ? Device Care
0 Likes
4 Replies
Boombox2021
Asteroid
Options
Galaxy Note Phones
Have you updated through galaxy store, also google play store
0 Likes
ndygwet
Constellation
Options
Galaxy Note Phones
Yes I have!
0 Likes
ndygwet
Constellation
Options
Galaxy Note Phones
Nothing
0 Likes
realaud
Honored Contributor
Options
Galaxy Note Phones

Since the device is 6 years old, and new devices are protected by Knox, it is likely the agreement they had with McAfee for included protection has expired as your phone is out of the support window.  The newer phones offer Knox protection with an optional (paid) subscription to McAfee.  You can still download a protection app for your phone.

0 Likes