Samsung Galaxy live buds Cracking and then no music

[Tpach602]

I recently bought Samsung earbuds live and when I was listening to music via YouTube music the earbuds would constantly crackle and then one would turn off. I place both back into the charger and it keeped doing the same thing. I checked for a software update and they are up to date. What do I do? Please help! 

[SamsungRei · Accepted solution]

@Tpach602 Thank you for reaching out. I apologize for the delay in response. Try resetting the earbuds. https://www.samsung.com/us/support/answer/ANS00078085 If you are still experiencing issues with the audio, service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky