This is one of the worst warranty policies and websites. It doesn't work, how can i claim warranty? The customer service is asking for my imei for my buds. Lol. Earbuds have an issue where the left one doesn't work and not even show up when connected.
Samsung stay with Left Ear issues with all their ear buds. Literally the reason I won't spend the money on their high end models. Only the FE when they go on sale and only as a back up pair. And the only reason I don't go a completely different direction for a backup is because it's a Samsung product that works seamlessly with the phone, tablet...etc
You need to contact Customer service and inform them that the ear buds don't have Imei they only have Serial numbers for the case - right - left buds. I would also suggest taking them to a repair center to have them tested.
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Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
