One of my Galaxy Buds3 Pro stopped charging in the case after less than 2 months of use, without any damage to the buds. I submitted a repair request to Samsung. The request was denied for alleged liquid damage. I explained to the technician that they had never been wet. Samsung denied the repair. Samsung then called me back to explain that they were granting an exception and were going to honor the repair, which would be completed withing 5-7 days. The very next day, I received an email out of the blue from Samsung stating that my product was being returned unrepaired. I spoke with another person at 1800SAMSUNG who was unable to help. I requested to speak with a manager. I was told one would contact me. Someone from Samsung then texted me to say they were having "phone troubles" and would contact me within 24 hours. Instead, no one contacted me, and my product was delivered to my house by UPS unrepaired, directly contrary to what Samsung promised. This entire experience has been unsatisfactory, disappointing, and infuriating.
Same exact thing happened to me. I turn my buds in for a crackling noise on my right earbud and they did not honor my warranty so they sent them back. When they came back nothing worked on them and then they told me it had liquid damage. One technician told me he would have it fixed to at least to wear the case was working. Sent them out and another technician told me he could not do anything. I don't understand how I could turn a warranty issue in for a crackling earbud and they come back from Texas not working and then blamed on me for water damage. It's such a scam because Samsung knows a **bleep** up on these but do not want to fix it.
I used to go out how Samsung had the best customer service. This has turned out not to be true. Luckily I have a pair of apple AirPods I will just stick with.
