Sorry to see this. This issue of the ear tips tearing was an issue when they were first released. You can use the chat feature or call support and request replacement ear tips. https://www.samsung.com/us/support/contact/
If you've found my post to be helpful, Please like my Comments ✓✓✓. If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.
