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‎11-13-2019
07:27 AM
(Last edited
‎02-18-2021
01:57 PM
by
SamsungAdam
) in
Hello,
I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
What am I doing wrong or are the parts faulty?
Phone: Samsung S9+
thanks,
JDID
Solved! Go to Solution.
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‎10-29-2020 05:57 AM in
Galaxy BudsHi. I am also having this issue with my galaxy buds plus. Has a solution been found?
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‎10-30-2020 11:46 AM in
Galaxy BudsI have the same problem
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‎10-30-2020 02:22 PM in
Galaxy BudsDid you try any of the previously mentioned troubleshooting steps mentioned in the thread?
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‎10-30-2020 03:43 PM in
Galaxy Buds- Mark as New
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‎10-30-2020 04:00 PM in
Galaxy BudsCan you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.
- Model number
- Serial number
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‎11-02-2020 12:08 PM in
Galaxy BudsSent
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‎10-30-2020 07:12 PM in
Galaxy BudsI'm having the same issue but the only solution im seeing is contact someone, I've contacted a few of the people saying they solved it but gotten no response. If anyone knows of a solution please respond!
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‎11-15-2020 06:08 AM in
Galaxy Buds- Mark as New
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‎11-15-2020 09:13 AM in
Galaxy BudsIf your device was deemed an international model I believe this will help you. Here's a link to get to the correct forum. http://www.samsung.com/visitcountry There you should be able to get assistance with your issue.
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‎11-25-2020 03:29 PM in
Galaxy Buds![](/skins/images/F27F67180563CE9386D482D593A73611/responsive_peak/images/icon_anonymous_message.png)